Imagine you are a new user coming to Twitter. It can be a bit overwhelming. You need to:
- Figure out who to follow
- Figure out how to tweet and what to say
- Take that big first step of tweeting
- Learn Twitter etiquette and best practices
- Become a great social conversationalist
Some Twitter users will just figure things out on their own. However many, including me when I first started, would benefit from some guidance. Twitter does a good job at helping new users to follow a few people, but it then leaves you on your own to figure out the rest. How great would it be to have a Twitter expert sitting beside you guiding you to success?
It would be possible for Twitter to do this using a combination of behavioral tracking and smart messages. Here is what it could look like:
http://www.youtube.com/watch?v=TqcVVzxswSM
A focus on customer happiness means a focus on guiding each customer to success.
How do you focus on customer success? Let me know by tweeting @Apptegic.
image via Flickr