personalization strategy

Evergage Blog

Ideas and Strategies for Real-Time Personalization
The One-to-One Personalization Dream Is Now a Reality

The One-to-One Personalization Dream Is Now a Reality

November 15, 2017 by

Over the years I have spoken to thousands of marketers and digital professionals about their personalization efforts and their ideas for one-to-one personalization. Throughout those conversations, one important thing has stood out: marketers have a dream. They want to communicate with their customers and prospects as individuals at the one-to-one level across digital channels. They have had this d […]

The Data You Need for Personalization as Told By Your Thanksgiving Dinner

The Data You Need for Personalization as Told By Your Thanksgiving Dinner

November 10, 2017 by

If you want to personalize the experience on your website, mobile app, or any other channel so it is relevant to each individual, the first thing you need is the right data. It should be obvious why that is: because you can’t create a personalized experience if you don’t know anything about the person. But what data do you need to create a complete picture of an individual? In the spirit of Th […]

Don’t Let Adobe Dash Your Personalization Hopes and Dreams

Don’t Let Adobe Dash Your Personalization Hopes and Dreams

November 8, 2017 by

I speak with a lot of marketers about their current technology stack, and I’ve noticed that there are certain themes that come up again and again. Many marketers in large organizations use some kind of personalization technology, or they have colleagues in other divisions that do. Often, a person’s experiences with Adobe have set their expectations for what’s possible with personalization. C […]

How Machine Learning Scales One-to-One Personalization

How Machine Learning Scales One-to-One Personalization

October 27, 2017 by

The world of marketing is no stranger to buzzwords. While many marketing buzzwords words start off as real strategies or tactics that can improve a company’s marketing efforts, their meanings often become diluted the more they are used. Over the years, we’ve seen words like “sales enablement,” “social media,” “account-based marketing,” and even “personalization” become buzzword […]

Marketing and Business Development: An ABM Love Story

Marketing and Business Development: An ABM Love Story

October 17, 2017 by

There’s often debate on whether or not Business Development Representatives (BDRs), or Lead Development Reps, should report into the sales or marketing department. Regardless of where they sit, it doesn’t change the fact that they need to be closely aligned to both sales and marketing. BDRs have a tough job, and it’s important to recognize how much influence these teams have on target accoun […]

Don’t Forget: Sometimes Personalization Means Removing Content, Not Adding It

Don’t Forget: Sometimes Personalization Means Removing Content, Not Adding It

October 13, 2017 by

As marketers, we typically have a lot we want to share with our customers and prospects. With every new promotion, product launch, eBook release, etc., we have a new message to share across our websites, emails, mobile apps, and other channels. Sometimes that message is broadcast widely and indiscriminately, or, hopefully, it is targeted to relevant audiences and individuals using personalization. […]

Managing Internal Objections to Adopting Personalization

Managing Internal Objections to Adopting Personalization

October 10, 2017 by

In our annual survey, we found that 73% of marketers believe that personalization should be a bigger priority in their organizations. This number is up from last year’s 64%, showing us that personalization is growing in importance to many marketers, yet internal barriers are still getting in the way. We often hear this from Evergage prospects. We hear that it “just isn’t the right time” to […]

My Experience at The Personalization Summit 2017

My Experience at The Personalization Summit 2017

October 5, 2017 by

Recently I had the pleasure of joining the Evergage team and many of their clients and prospects at The Personalization Summit 2017. With so many thoughts, ideas and definitions about personalization floating around, this was an incredible opportunity to get in the same room with a diverse group of marketing professionals and discuss the question: What is personalization, and what should I be doin […]

4 Key Use Cases for Triggered Emails

4 Key Use Cases for Triggered Emails

October 3, 2017 by

We are all familiar with the struggle of a cluttered inbox. I receive more emails than I care to count across my personal and professional inboxes every day, and I probably delete at least 80% of these emails without opening them — making a snap judgment based on the sender or subject line. You probably feel similar about your own cluttered inboxes. According to the Radicati Group, 269 billion e […]

How the “I’m Not a Technical Person” Excuse Shows that Personalization is a Must-Have

How the “I’m Not a Technical Person” Excuse Shows that Personalization is a Must-Have

September 28, 2017 by

“I’m not a technical person” is perhaps my least favorite excuse from clients. Working in web development, and being the person who is in charge of introducing my clients to new technologies and strategies, I hear this line almost daily. However, I can not like something but still understand it. I know what people are actually saying when they tell me they are “not a technical person.” T […]

What We’ll Be Saying About Today’s Websites in 10 Years

What We’ll Be Saying About Today’s Websites in 10 Years

September 26, 2017 by

Do you remember what websites looked like in the early days of the internet? They were revolutionary at the time, but looking back, they look quite primitive compared to today’s experiences. Even if we only go back 10 years, we see an enormous shift. Don’t know exactly what I mean? Using the Ten Years Ago site, let’s journey back to 2007 to take a peek at what a few popular websites looked l […]

Customer Experience in Financial Services According to the Influencers

Customer Experience in Financial Services According to the Influencers

September 22, 2017 by

According to Gartner, 89% of marketers will compete primarily on the basis of customer experience this year. But who are they competing against? In today’s world, consumers compare their experiences across industries. That means that they don’t just compare one bank to another — they compare their experience with one bank against their experiences with all the other companies they interact w […]

A Behind-the-Scenes Look at Our Personalization Campaigns

A Behind-the-Scenes Look at Our Personalization Campaigns

September 8, 2017 by

At Evergage, we firmly believe in the importance of practicing what we preach. We regularly discuss the benefits of personalization on this blog, so how would it look if we didn’t use personalization ourselves? Our marketing team uses the Evergage platform to deliver a wide variety of personalized experiences for our prospects and customers. With considerable experience under our belts, we know […]