To help companies achieve their personalization program objectives, Evergage offers a variety of implementation and support services to every customer.

When you partner with Evergage, you are assigned a Customer Success Manager (CSM) who serves as your personal advocate and guide. Whether you are just getting started with personalization or you are a seasoned veteran looking for new ideas, your CSM leads a team-based effort to provide onboarding, planning and strategic guidance. And to ensure your organization’s continued success, customers have access to ongoing technical support along with a library of personalization “playbooks,” extensive on-demand training resources and an in-depth knowledgebase.

Implementation

Evergage JavaScript Beacon Setup

Website/Application Mapping

Onboarding & Training for Users

Consultation & Guidance with Initial Campaigns

Training

On-Demand Training (Evergage eCampus)

Live, Instructor-led Training

Monthly Webinars

Library of Personalization Playbooks (Examples & How-to’s)

Strategic Reviews

Campaign Ideas & Suggestions

Regular Campaign Performance Reviews

Periodic Executive Business Reviews

Ongoing Support

Regular Email and In-App Updates

Online Knowledgebase

Phone & Email Support

24 x 7 x 365 Emergency Support

Interested in additional support and guidance? Evergage also provides managed services options to assist clients with campaign design, development and execution on an ongoing basis. We also work with services partners who can help too!

No Risk Offer – Free 15-Day “Proof of Concept”

Discuss with one of our experts today.

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