To help companies achieve their personalization program objectives, Evergage offers a variety of implementation and support services to every customer.
When you partner with Evergage, you are assigned a Customer Success Manager (CSM) who serves as your personal advocate and guide. Whether you are just getting started with personalization or you are a seasoned veteran looking for new ideas, your CSM leads a team-based effort to provide onboarding, planning and strategic guidance. And to ensure your organization’s continued success, customers have access to ongoing technical support along with a library of personalization “playbooks,” extensive on-demand training resources and an in-depth knowledgebase.
Onboarding & Training for Users
Consultation & Guidance with Initial Campaigns
On-Demand Training (Evergage eCampus)
Live, Instructor-led Training
Library of Personalization Playbooks (Examples & How-to’s)
Campaign Ideas & Suggestions
Regular Campaign Performance Reviews
Periodic Executive Business Reviews
Regular Email and In-App Updates
Phone & Email Support
24 x 7 x 365 Emergency Support
Interested in additional support and guidance? Evergage also provides managed services options to assist clients with campaign design, development and execution on an ongoing basis. We also work with services partners who can help too!