To help companies achieve their personalization program objectives, Evergage offers a variety of implementation and support services to every customer.
When you partner with Evergage, you are assigned a Customer Success Manager (CSM) who serves as your personal advocate and guide. Whether you are just getting started with personalization or you are a seasoned veteran looking for new ideas, your CSM leads a team-based effort to provide onboarding, planning and strategic guidance. And to ensure your organization’s continued success, customers have access to ongoing technical support along with a library of personalization “playbooks” and extensive training and knowledgebase resources.
Onboarding & Training for Users
Consultation & Guidance with Initial Campaigns
Live, Instructor-led Training
Library of Personalization Playbooks (Examples & How-to’s)
Campaign Ideas & Suggestions
Regular Campaign Performance Reviews
Periodic Executive Business Reviews
Regular Email and In-App Updates
Phone & Email Support
24 x 7 x 365 Emergency Support
Interested in additional support and guidance? Evergage also provides managed services options to assist clients with campaign design, development and execution on an ongoing basis.