Liz Couchon

Evergage Blog

Personalization & Customer Data Platform Ideas and Strategies
Liz Couchon

About Liz Couchon

Liz is Senior Instructional Designer at Evergage, focusing on all things learning-related, whether it be for customers or employees. She’s an expert at taking complex ideas, distilling the key points, and translating them for those who have limited knowledge of the subject matter. Her specialties include technical writing, instructional design, blogging, sales training, onboarding, corporate training delivery and design, public speaking, coaching, and webinar production. When she isn't creating a great learning experience for Evergage's customers and employees, Liz spends time with her family skiing, going to the beach, hiking, and reading.

Get the Most Out of Your Personalization Platform with Evergage eCampus

I am proud to announce that we recently launched Evergage eCampus, our new online learning portal! The portal is for Evergage customers and partners (login request) seeking to develop the skills to be successful with personalization and Evergage. With eCampus, you can take courses, complete quick checks, and practice what you’ve learned in labs. You complete courses at your own pace and when [...]

Making Help Content Helpful

How many times have you looked for a solution to an application problem, only to find out later (after a call to support) that your answer was available online, but it was buried in the documentation site couched in terms you didn’t know you should use when searching? In that moment, you find yourself thinking that there has to be a better way for companies to quickly and easily answer your questions about their products or solutions. The Ideal Learning Site I’ve spent my career in the field of Learning & Development, creating learning programs and technical documentation for both customer and employee audiences. Six years ago, I had the great fortune to work with a close friend to create a new customer-facing learning site for a leading software-as-a-service (SaaS) company. We spent hours planning how we would design the [...]