customer retention

Evergage Blog

Personalization & Customer Data Platform Ideas and Strategies
How to Optimize Your In-App Messaging Strategy

How to Optimize Your In-App Messaging Strategy

August 7, 2019 by

Software marketers spend lots of time and energy finding potential customers, driving them to their sites and encouraging them to convert to leads or free trials and eventually become paying customers. But once a person or account becomes a customer, there may be a steep learning curve. Users will not immediately know everything about your product or service . Ideally, a customer success or suppor […]

The B2B Buyer Journey is Unique for Everyone, so You Need to Personalize

The B2B Buyer Journey is Unique for Everyone, so You Need to Personalize

February 5, 2019 by

Throughout the years, a lot of time has been spent on the concept of “journeys.” Just do a quick Google search for “customer journey” or “buyer’s journey” to see all the different ways marketers have tried to simplify the concept. And while the traditional linear buyer’s journey is useful in helping us broadly understand the different steps involved in a typical purchase decision, […]

Improve Onboarding and Trial Conversion Speed with Personalized Emails

Improve Onboarding and Trial Conversion Speed with Personalized Emails

January 15, 2019 by

In the SaaS world, getting users to understand the value of your platform and adopt it into their daily lives is of utmost importance. When prospects take a free trial, you want them to quickly see how easy your solution is to use and why it is worth the investment. And when new customers sign on, you want to do everything you can to usher them through the onboarding steps that will ensure their s […]

Take Your Customer Success Program to the Next Level with Personalization

Take Your Customer Success Program to the Next Level with Personalization

August 9, 2018 by

Every company wants its customers to be successful. Every company wants its customers to have good experiences, accomplish what they’re looking to accomplish, find value in the product or service they’ve purchased, and become long-term, loyal advocates. Companies typically employ a variety of tools and techniques to keep their customers happy and successful. But many don’t consider how they […]

Get the Most Out of Your Personalization Platform with Evergage eCampus

Get the Most Out of Your Personalization Platform with Evergage eCampus

March 24, 2017 by

I am proud to announce that we recently launched Evergage eCampus, our new online learning portal! The portal is for Evergage customers and partners (login request) seeking to develop the skills to be successful with personalization and Evergage. With eCampus, you can take courses, complete quick checks, and practice what you’ve learned in labs. You complete courses at your own pace and when […]

4 Ways to Use Personalization on Your Media or Entertainment Site

4 Ways to Use Personalization on Your Media or Entertainment Site

March 17, 2017 by

As a marketer in the media, publishing or entertainment industry, you know how important your website is for your business. You likely have a sizable budget to drive traffic to your website in the hopes that you can either gain page views to earn ad revenue, or convert visitors into paying customers, or both. Many of your marketing tactics are focused on driving those page views and conversions. P […]

Getting Started with Personalization in Financial Services [Webinar]

Getting Started with Personalization in Financial Services [Webinar]

December 19, 2016 by

As a marketer in the financial services industry, it’s not enough to compare your customer experience to others in your industry. Today’s consumers have high expectations for their digital experiences, informed by all of the interactions they have had across channels. The result of this? Consumers expect personalized experiences. Many financial services marketers already recognize the importan […]

How to Drive Sign-ups for Your Loyalty Program with Persona-Based Marketing

How to Drive Sign-ups for Your Loyalty Program with Persona-Based Marketing

September 9, 2016 by

Acquiring customers is a challenge for any industry, yet retail shoppers are particularly fickle and may not regularly return to sites where they made a one-time purchase. Thus, many retailers find themselves continuing to pay to re-acquire customers they had already acquired. Loyalty programs are one tactic that retailers use to provide a hook for customers to keep coming back. According to the 2 […]

3 Simple Steps for Reducing Customer Churn

3 Simple Steps for Reducing Customer Churn

June 17, 2016 by

No matter your industry, customer support is always challenging. Buyers across the board want faster, better, and more tailored experiences. And companies are repositioning customer support into a strategic function, with the term “customer success” becoming quite popular. Today’s customer success reps are often strategic sellers and marketers—which means that the need to prevent customer […]

How to Calculate the ROI of Personalization for Improving Customer Success

How to Calculate the ROI of Personalization for Improving Customer Success

May 3, 2016 by

Today I have for you the last post in my ROI measurement series. This post walks you through how to measure the ROI of personalization when used to improve customer success by subscription-based businesses such as software-as-a-service (SaaS). If this doesn’t apply to you but you are looking to evaluate investments in personalization for other benefits, I’ve previously written about measuring […]

Creating Your Best Customer Experience with Evergage [Demo]

Creating Your Best Customer Experience with Evergage [Demo]

March 21, 2016 by

It should be no surprise to any marketer that the customer experience is critical to the success of your business. Gartner found that 89% of marketers expect to compete mostly on the basis of customer experience this year. And they should — according to Accenture, 66% of customers switch companies due to poor service. So if you have a web-based solution, mobile app or SaaS product, you have a nu […]

How Marketers and Customer Success Teams Can Build Stronger Alignment

How Marketers and Customer Success Teams Can Build Stronger Alignment

February 26, 2016 by

When customers succeed, a marketer’s job becomes much easier. If you have a great product or service, your customers are likely to talk about it and make recommendations to their peers. They’re also likely to stick around as customers for the long-haul, share your content, and remain open to new products and services. It’s a feedback loop that builds upon itself, allowing marketing and custo […]

4 Ways to Use Personalization for Financial Services

4 Ways to Use Personalization for Financial Services

February 5, 2016 by

The financial services industry is in the midst of a marketing revolution. Many financial institutions are focused on driving customers and prospects to their physical branches or to call agents, yet research shows that 43% of customers find it more convenient to engage via email, websites or mobile devices. The industry is also challenged with providing customers with a positive digital user expe […]

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