Services

To help companies achieve their personalization program objectives, Evergage offers a variety of implementation and support services.

Every Evergage customer is assigned a customer success (CS) representative. Whether you are just getting started with personalization or are a seasoned veteran in search of some new ideas, the CS representative serves as your personal advocate and guide for training and onboarding, strategic planning and tactical execution. CS reps are backed by an experienced team of industry strategists and technical support specialists – along with all the resources of Evergage’s Center of Excellence – all there to help your organization achieve its desired business outcomes with the Evergage platform.

Implementation

Evergage JavaScript Beacon Setup

Website/Application Mapping

Onboarding & Training for Users

Consultation & Guidance with Initial Campaigns

Training

On-Demand Training (Evergage eCampus)

Live, Instructor-led Training

Monthly Webinars

Library of Personalization Playbooks (Examples & How-to’s)

Strategic Reviews

Campaign Ideas & Suggestions

Regular Campaign Performance Reviews

Periodic Executive Business Reviews

Ongoing Support

Regular Email and In-App Updates

Online Knowledgebase

Phone & Email Support

24 x 7 x 365 Emergency Support

Interested in additional support and guidance? Evergage also provides managed services options to assist clients with campaign design, development and execution on an ongoing basis. We also work with services partners who can help too!

"The Evergage team has been available every step of the way to answer our questions, provide recommendations, and help us implement best practices."

DAN DILORENZO
DIRECTOR OF DIGITAL MARKETING

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Evergage is Fast to Implement and Easy to Use, Without Developers!

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